Sentence completion

Alex says they prioritised ________ rather than response time.

Maya implies some quick replies mainly involved ________ to the customer.

To reduce irritation, they created a ________ that follows customers across channels.

The key principle Maya highlights is to ________ when speaking to customers.

Their plug-in signals a problem if a case is transferred more than ________.

Agents can spend up to ________ without seeking approval.

Instead of aiming to ‘delight’ customers, agents were told to reduce ________.

After the changes, escalations fell by ________ in six weeks.