Sentence completion

Sentence completion

For questions 1-8, complete the sentences with a word or short phrase.

1. Alex says they prioritised ________ rather than response time.

2. Maya admits that some 'fast' replies were really just fast at ________ to the customer.

3. To reduce irritation, they created a ________ that follows customers across channels.

4. The key principle Maya highlights is to ________ when speaking to customers.

5. Their plug-in signals a problem if a case is transferred more than ________.

6. Agents can spend up to ________ without seeking approval.

7. Instead of aiming to ‘delight’ customers, agents were told to reduce ________.

8. After the changes, escalations fell by ________ in six weeks.