Reading Comprehension

I started using QuickTrack Pro on January 8 to log hours for our client billing at Hensley Design. Setup took about 10 minutes, and importing projects from a spreadsheet worked on the first try. The timer runs smoothly on my phone and laptop, and the weekly summary makes it easy to spot missing entries before submitting timesheets. Two issues: the app sent reminder notifications at 6:00 A.M. by default, which I changed in Settings, and the PDF export sometimes cuts off long project names. Customer support (I emailed support@quicktrackpro.com on January 12 at 3:40 P.M.) replied within two hours and suggested shortening labels or exporting to CSV instead. At $9.99 per user per month, it is not the cheapest option, but it has reduced billing errors for our team. I would recommend it to small agencies that bill by the hour.

Subject: Loading Dock Access—Temporary Change (Feb. 12–14) Hi Team, Because the freight elevator will be inspected, the loading dock at Riverfront Plaza will operate on a revised schedule from Wednesday, February 12 through Friday, February 14. Deliveries and pickups must be booked in advance and will be accepted only between 9:30 A.M. and 3:00 P.M. Please email DockRequests@riverfrontplaza.com by 4:00 P.M. the business day before your delivery, and include the carrier name, arrival time, and purchase order number. Vendors who arrive outside the window will be redirected to the public entrance, where carts are not available. If you have a time-sensitive shipment, contact me by Tuesday, February 11 at noon so I can request an exception. Thanks, Maya Chen Facilities Coordinator

Subject: Update: Visitor Badges and Lobby Desk Coverage Hi team, Starting Monday, April 8, all visitors must be issued a temporary badge at the lobby desk before going upstairs. This is required even if you are meeting a vendor you know. To avoid delays, please email Reception (reception@northbayco.com) at least 30 minutes before your guest arrives with the visitor’s full name and company. The lobby desk will be staffed from 8:00 A.M. to 5:30 P.M. On Tuesday, April 9, coverage will begin at 9:30 A.M. due to a fire-safety inspection. If your meeting is scheduled before the desk opens, you must meet the visitor at the main entrance and escort them directly to Room 1B for sign-in. Thanks, Maya Patel Facilities Coordinator

NOTICE To: All Staff From: Carla Nguyen, Facilities Manager Date: March 3 Beginning Monday, March 11, the main lobby at Harborview Tower will be renovated to improve accessibility. Construction will run weekdays from 7:00 A.M. to 4:30 P.M. through Friday, March 22. During this period, the front desk will be relocated to Conference Room B (Ground Floor, east hallway), and all visitors must check in there to receive a temporary badge. Employees should use the south entrance before 9:30 A.M. because the main doors may be closed intermittently for deliveries. Noise is expected on March 13–15; if your work requires frequent phone calls, reserve a quiet room using the intranet calendar. Questions should be directed to Facilities at ext. 214 or facilities@harborviewco.com.

Posted on March 12 by Dana Ruiz (Customer Support Team) I bought the ClipNote Pro digital recorder for our weekly client calls, and it has improved my note-taking. Setup took about five minutes, and the device paired with my laptop immediately. The sound is clear in a small meeting room, even when two people speak at once. The battery lasted through three 45-minute calls before I needed to recharge. Two issues: the included USB-C cable is only 20 cm long, so I had to use my own cable at my desk. Also, the “Auto-Label” feature sometimes names files with the wrong date (my March 8 recording was saved as March 7). Customer service replied within 24 hours and suggested updating the firmware by March 20. Overall, it is a good choice for staff who must write accurate call summaries.

BrightWave Electronics is hiring a Customer Support Associate for our Downtown Service Center. This part-time role supports customers by phone and email, documents cases in Zendesk, and coordinates repairs with technicians. The schedule is Monday to Thursday, 4:00 P.M.–9:00 P.M., with occasional Saturday shifts during peak season. Requirements include at least one year of customer service experience, strong typing skills, and availability to start on March 18. Bilingual applicants (English/Spanish) are preferred but not required. Training will be provided on-site from March 18–20, 1:00 P.M.–5:00 P.M. Pay starts at $19.50 per hour, with a $300 bonus after 60 days of satisfactory attendance. To apply, email a résumé to hiring@brightwave.com with the subject line “CSA Evening—Lee.” Applications must be received by March 8.

Client Visit Itinerary – GreenWave Foods (April 18) All times are local (Chicago). Please arrive 10 minutes early for security check-in. 8:30–9:00 a.m. Meet in lobby, 2200 W. Lake St. (host: Dana Kim) 9:00–9:45 a.m. Facility tour (closed-toe shoes required) 10:00–10:45 a.m. Product demo in Conference Room B 10:45–11:15 a.m. Break and email follow-up 11:15 a.m.–12:00 p.m. Pricing discussion (bring printed proposal) 12:00–1:00 p.m. Lunch at Harbor Café (reservation under “Kim”) 1:15–2:00 p.m. Contract review with Legal (ID required) 2:10–2:30 p.m. Wrap-up and next steps If you will be late, call Dana at 312-555-0146. Visitors who forget ID may be asked to reschedule the Legal meeting.

NOTICE To: All staff, Harborview Towers From: Facilities Management (L. Chen) Date: March 3 Please be advised that Elevator B (east lobby) will be temporarily out of service for safety inspection and cable replacement on Saturday, March 9, from 8:00 A.M. to 2:00 P.M. During this time, employees and visitors should use Elevator A or the stairwell near Suite 410. Deliveries scheduled between 8:00 A.M. and 2:00 P.M. must be directed to the west loading dock. Couriers should check in with Security at the front desk to receive a temporary access badge. If you have large items that cannot be carried on the stairs, submit a moving request form by Thursday, March 7, at 5:00 P.M., so a service attendant can be assigned. Questions may be sent to facilities@harborviewtowers.com.

BrightLine Electronics is seeking a Customer Support Associate for our downtown Toronto call center. This part-time position is ideal for candidates who prefer evening hours. Schedule: Monday to Thursday, 4:00 P.M.–9:00 P.M., starting March 18. Pay starts at $20.50 per hour plus a $2.00 per-hour premium after 7:00 P.M. Duties include answering product questions, creating service tickets, and following up by email within one business day. Requirements: at least one year of customer service experience, clear spoken English, and the ability to type 45 words per minute. Applicants must be available for a paid training session on Saturday, March 9, from 10:00 A.M. to 2:00 P.M. To apply, email your résumé to hiring@brightline.ca with the subject line “Evening Support—Nguyen.” Applications close March 4 at 5:00 P.M.

April 3, 2026 Ms. Dana Hill Office Manager Brightwell Design Studio Dear Ms. Hill, To support the building’s fire-safety inspection, our receiving desk will operate on a revised schedule next week. From Monday, April 13, through Wednesday, April 15, deliveries will be accepted only between 10:00 A.M. and 2:00 P.M. Please ask your vendors to avoid sending shipments outside these hours. If you have time-sensitive materials, you may request an after-hours appointment by emailing receiving@northparkplaza.com no later than Friday, April 10, at 5:00 P.M. Include the carrier name, tracking number, and an on-site contact person who can meet the driver within 15 minutes of arrival. We appreciate your cooperation. Sincerely, Marco Reyes Facilities Coordinator Northpark Plaza