TOEICReading
Text Completion
Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given. Select the best answer to complete the text.
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Text 1instructions
How to Submit an Expense Claim
Employees who pay for business expenses with personal funds may request reimbursement through the Finance portal. Claims must be submitted within 30 days of the date on which the expense was (1) ____. Each claim should state the purpose of the expense and the project code to which it should be charged. Original receipts are required for all amounts over $25. (2) ____ Your manager will review the claim and either approve it or return it with questions. (3) ____ a claim has been approved, payment is normally made with the next regular paycheck. Claims that are submitted (4) ____ may be delayed until the following pay period.
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Text 2memo
Visitor check-in
To: All Employees From: Facilities Management Date: February 20 Subject: Visitor check-in Beginning March 1, all visitors to our offices must check in at the main reception desk and show photo identification. Until now, visitors (1) ____ only to sign a paper log. At check-in, each visitor will receive a badge that must be worn at all times. Employees expecting a guest should register the visit on the intranet. (2) ____ This will allow reception staff to prepare the badge before the guest arrives. Please meet your visitor in the lobby within ten minutes of arrival and accompany him or her (3) ____ the visit. Badges must be returned to reception at the end of each visit. These measures are intended to (4) ____ security for everyone who works in the building.
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Text 3web page
Lakeshore Conference Center: Event Planning Services
Planning a meeting, workshop, or banquet? The Lakeshore Conference Center has fourteen meeting rooms that can (1) ____ groups of 10 to 400 people. Our event coordinators will work with you from your first inquiry to the final day of your event. They can arrange catering, audiovisual equipment, and overnight stays at partner hotels. (2) ____ Bookings made at least three months in advance (3) ____ for a 15 percent discount on room rental. To check availability, complete the inquiry form below. A coordinator will respond (4) ____ one business day.
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Text 4advertisement
Customer Service Essentials: An On-Site Workshop
Help your front-line staff turn difficult conversations into positive experiences. In this two-day workshop from BrightPath Consulting, participants learn how to listen (1) ____, respond calmly to complaints, and follow up effectively. The workshop is held at your workplace, so your employees do not need to travel. (2) ____ Each session is limited to 18 participants so that everyone receives individual feedback. The fee covers all training materials and a follow-up coaching call one month later. (3) ____, organizations that enroll two or more groups receive a 10 percent discount. Dates in April and May are filling (4) ____. To reserve a session, e-mail training@brightpathconsulting.com.
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